At The Home Stuff, we want your shopping experience to be simple and reliable. Below, we outline our shipping policy so you know what to expect when placing an order with us:

1. Order Processing Time

• Once payment is confirmed, orders are processed within 2 to 5 business days. This timeframe may vary depending on product availability with our suppliers.
• You will receive a confirmation email with order details once it has been processed.

2. Delivery Timeframe

• Domestic Shipping (Canada): The estimated delivery time is 7 to 15 business days after processing, depending on your location in Canada.
• Remote Areas: For more isolated regions (e.g., northern territories), delivery may take up to 20 business days.
• These timeframes are estimates based on the typical performance of our suppliers and shipping services. Factors such as holidays, weather conditions, or customs delays may affect delivery times.

3. Shipping Options

• We offer standard shipping as the primary option, handled by trusted partners such as Canada Post, UPS, or FedEx, depending on the supplier.
• Tracking: Whenever available, we will provide a tracking number via email after the order ships. Not all shipments include detailed tracking, especially with economy options.
• Currently, we do not offer express shipping, but we are working to expand our options in the future.

4. Shipping Costs

• Shipping costs are calculated at checkout based on the product’s weight, destination, and selected shipping method.
• We offer free shipping on orders over [insert amount, CAD 50,00, subject to specific conditions that will be outlined on the website.
• Additional fees, such as provincial taxes or internal customs charges (if applicable), may be applied at delivery and are the customer’s responsibility.

5. Delivery and Dropshipping

• As we operate on a dropshipping model, products are shipped directly from our suppliers, who may be located in Canada or abroad (e.g., USA, Asia). This may affect delivery times.
• We strive to ensure suppliers meet estimated delivery timelines, but delays beyond our control may occur.

6. Delivery Issues

• Delays: If your order does not arrive within the estimated timeframe, contact us at helphere042@gmail.com with your order number. We will investigate with the supplier and shipping service.
• Incorrect Address: Ensure you provide a complete and accurate address at checkout. We are not responsible for delays or losses due to incorrect information provided by the customer.
• Lost Package: If an order is confirmed as lost, we will offer a full refund or reshipment, based on your preference, after an investigation (typically completed within 10 business days).

7. Delivery Confirmation

• Orders are considered delivered when the shipping service records delivery to the provided address. We recommend checking the delivery location (e.g., mailbox, porch) before contacting us.
• A signature may be required for high-value items, depending on the carrier’s policy.

8. International Orders

• Currently, we only ship to addresses within Canada. If you are outside the country, contact us to inquire about future possibilities.

9. Our Commitment

• Our goal is to ensure your order arrives in perfect condition and within the estimated timeframe. We comply with Canadian e-commerce laws, providing transparency and support at every step.